Complaints procedure
My notarial practice is regulated by:
The Faculty Office
1 The Sanctuary
Westminster
London SW1P 3JT
Tel: 020 7222 5381
Email: Faculty.office@1thesanctuary.com
Website: www.facultyoffice.org.uk
My aim is to provide a service with which you will be satisfied. However, I do realise that on some occasions your expectations may not be met or that you may have a query or concern or simply be dissatisfied. If any of these occur, initially please raise them with Mark.
If the matter cannot be resolved you may refer your concern to the Notaries Society, who have a Complaints Procedure which is approved by the Faculty Office.
Alternatively, you can complain to the Notaries Society direct. Please write (but do not enclose any original documents) with full details of your complaint to:-
The Secretary of The Notaries Society
PO Box 876
Chichester PO19 9ZH
Email: secretary@thenotariessociety.org.uk
If you have any difficulty in making a complaint in writing please do not hesitate to contact the Notaries Society/the Faculty Office for assistance.
Finally, even if you have your complaint considered under the Notaries Society Approved Complaints Procedure, you may at the end of that procedure or after a period of eight weeks from the date of making the complaint to the notary, make your complaint direct to the Legal Ombudsman if the matter has not been resolved to your satisfaction:-
Legal Ombudsman
PO Box 6167
Slough SL1 0EH
Tel: 0300 555 0333
Email: enquiries@legalombudsman.org.uk
Website: www.legalombudsman.org.uk
If you decide to make a complaint to the Legal Ombudsman, you must refer your matter to the Legal Ombudsman within one year from the act/omission or within one year from when you should reasonably have known there was cause for complaint.